During the course of your treatment at Bubbling Spring Acupuncture Clinic (BSAC), the clinic necessarily needs to hold some of your personal information. For example, we need to hold your contact details for appointment purposes and we also need to store your clinical notes on the premises as a basic requirement of our clinical professional standards. Before your appointment, you will be asked to complete a health questionnaire which is now online. This information and your subsequent assessment notes will likely contain confidential personal information such as your medical history and details of previous and current treatment episodes.
We would like to make it clear that BSAC will never pass any of your contact details to a third party and under no circumstances pass on any of your clinical records unless you have given your expressed written consent in cases where medical reports are required as part of your treatment. You have every right to see any records pertaining to your treatment if you officially request to do so. BSAC will always be happy to assist you in any request in this regard with no detriment to your ongoing treatment at BSAC. We can also confirm that your data will not be used for any automated profiling purposes.
You also have the right to have your personal data deleted on request and to withdraw treatment consent. However, we are required to retain notes pertaining to treatment episodes and any withdrawal of treatment consent would result in termination of your treatment episode. Clinical notes no longer in use are securely archived on-site or deleted from our secure drive for seven years from the date of your last treatment. They are then securely destroyed on-site. We are however required to retain records for a longer period when the patient is a child.
All our paper clinical records are stored securely on the premises and are unavailable to anyone except authorised clinicians. Personal contact details are used solely for appointment purposes and to inform clients about any updates at the clinic. Contact details are stored securely on a cloud-based computerised diary system. This diary system also incorporates secure credit/debit card processing.
If you have any concerns regarding how BSAC handles your data you are entitled to complain directly to the Information Commissioners Office (ICO). If you have any queries regarding how we store your data or any other issues regarding data protection at BSAC, then please ask to speak to clinic owner Helen Trill.