HOURS, FEES & BOOKING

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Please use the secure online booking system. Please note we do not offer 'walk-in' appointments. 

If this will be your first visit or we haven't seen you for a long time and you have a new condition, please choose 'New Client/Condition' appointment so that we have time to talk and re-assess.

Gift vouchers can be redeemed online by entering the voucher code at checkout. If you'd like to buy a gift voucher, you can do so here.

Please do not visit the clinic if you have any respiratory or flu like symptoms including Covid-19. Appointments are easy to reschedule. Please give at least 24hrs notice.

If you have health insurance you may be able to claim back the cost of treatments. The list of insurers who accept Acupuncture Regulatory Authority (ARA) [formerly known as the British Acupuncture Federation (BAF)] registered practitioners continues to grow (April International, Beneden Health, BHSF, CS Healthcare, Equips ME, The Exeter, Freedom Health Care, General & Medical Healthcare, Healix Health Services, HSF, Medicash, Orchard Health Cash Plan,  Simply Health,  Sovereign Health, UK HealthCare, Westfield Health). 

Please do check with your own insurer what level of cover you have. Sometimes it depends when you took out the policy. I am happy to provide full receipts for your insurers if you need them.

Acupuncture is usually not painful. The needles are extremely fine—much thinner than injection needles—and most people feel little to nothing when they’re inserted. You might notice a brief sensation such as warmth, heaviness, tingling, or a dull ache, which is a normal sign that the body is responding.

Many people find acupuncture deeply relaxing, and it’s common to feel calmer or even drift off during treatment. If anything feels uncomfortable, Dr Trill can adjust the needle straight away.

Yes, if you cancel giving at least 24hrs notice, you will receive a full refund back to your card. You can also reschedule, again please give at least 24hrs notice.

Once you book your appointment online, you’ll receive a confirmation email with all of the information you need, along with a link to our new client registration form and links to change the appointment if you need to. 

At your first appointment, Dr Trill will take the time to discuss your medical history, current concerns, and what you hope to achieve. This enables her to create a personalised treatment plan that considers your whole body and well-being, not just one part.

If you can’t find the answer to your question on this website, you’re welcome to leave a message on our answerphone on 01733 767097.  Please note that call-backs are limited. Most clients find booking online is the quickest way to get started. 

You can also explore:

• Information about the treatments offered
• Information about conditions people commonly seek support for